Terms and conditions

Last updated: 27 October 2026

These terms apply to every order placed on screenshelf.ie. The seller is Orantek Ltd, trading as Screenshelf, 24 Orancourt, Oranmore, Galway, H91 N9P1, Ireland. Company number (CRO) 576549, VAT IE3406549TH. Email sales@screenshelf.ie, phone 087 451 7596.

1. Who can buy

We sell to consumers and to businesses (repair shops, technicians and resellers). Some parts of these terms apply only to consumers or only to business customers, and say so. Nothing in these terms affects your statutory rights as a consumer.

2. Orders

Your order is an offer to buy. A contract is made when we accept your order by sending you an order confirmation email. If an item is unavailable or has been listed at an obviously wrong price, we will contact you and you can choose a refund or an alternative.

3. Prices and VAT

  • Prices are in euro. You can view them including or excluding VAT using the switch at the top of the site. Irish VAT is charged where it applies.
  • Delivery charges are shown at checkout before you pay.
  • VAT-registered businesses in other EU countries can buy without Irish VAT once their VAT number has been validated on the EU VIES system. The invoice will show the reverse charge, and you account for VAT in your own country.

4. Trade accounts

Trade accounts are for repair businesses, technicians and regular buyers, and are approved at our discretion. Trade prices show when you are logged in. Trade pricing is for your own business use and may change. We may close a trade account that is misused.

5. Payment

We accept major credit and debit cards, PayPal and Revolut. Payment is taken when you place your order.

6. Delivery

  • Orders are shipped from our stock in Ireland, Monday to Friday. Orders placed before the cut-off time shown on the site (UPS Ireland 6pm, An Post 4:30pm, UPS EU 4pm) are dispatched the same working day.
  • Delivery times are estimates from the carrier and are not guaranteed. We are not responsible for delays outside our control, but we will chase any late parcel for you.
  • The parcel is your responsibility once it has been delivered to the address you gave us.
  • See Shipping & Delivery for prices and times.

7. Cancelling and returns (consumers)

If you are a consumer, you can cancel your order up to 14 days after the day you receive it, without giving a reason. Items must be returned unused and in their original packaging within 14 days of telling us. We refund the price and the original standard delivery charge; you pay the cost of sending the item back. Full details are in our Returns Policy.

8. Faulty items and warranty

  • Every part carries a 12-month warranty against manufacturing defects from the date of purchase, unless the product page says otherwise.
  • The warranty does not cover damage caused by incorrect installation, accidents, misuse, liquid, or modification.
  • Screens and other parts are delicate and should only be fitted by someone with the right skills and tools. Parts damaged during fitting are not covered.
  • Consumers also have their statutory rights under the Consumer Rights Act 2022, which this warranty does not reduce.
  • To make a claim, contact us for a Returns Merchandise Authorisation (RMA) number before sending anything back.

9. Business customers

If you buy as a business, the 14-day cancellation right does not apply; unwanted items may be returned by agreement. Our total liability to a business customer for any order is limited to the price paid for that order, and we are not liable for loss of profit, business or labour costs. Nothing limits liability that cannot be limited by law.

10. Product information

We take care to describe parts and compatibility accurately. Please check the model number of the device before ordering, and contact us if you are unsure. Product photos are for illustration and small differences in appearance can occur between batches.

11. Personal data

We use your personal data as described in our Privacy Policy.

12. Law and disputes

These terms are governed by Irish law. Consumers can bring proceedings in the courts of Ireland or of the country where they live. If you have a complaint, please contact us first and we will do our best to resolve it.

13. Changes

We may update these terms. The terms in force when you place your order apply to that order.